Look for more
Remember your business success is based upon your success at gathering together a group of workers with different skills and experiences to produce a quality product. Search for the right person to fill the job. Look beyond the basic skills for a person who will be the face of the restaurant and will work well with your team.
Hire on tasks, not on talk
Before you hire an employee – Keep in mind the tasks the employee must accomplish. Is this person suited to talking to important customers all day or doing a lot of back office tasks?
Remember the cost of employing a worker is far greater than his or her net pay, regardless of the worker being salaried or hourly.
It is never the right time to hire the wrong person
Resist the temptation to “panic hire.” Don’t in desperation, hire the first person you interview. Hold out for the right person.
Your current team has great potential!
Try to promote from within your own business. Develop a succession plan for your business if you have not done so already.
It’s quicker when you know what you’re doing
Do you invest in training? Ensure that the staff are trained in the jobs they are doing. Allocate time to properly train your employee. Regularly review your current employee training needs.
Who’s the trainer?
Maybe you could appoint a trainer in your unit. Untrained employees will cost you more in low productivity, poor service, waste and inefficiency.
A flexible workforce
Cross training staff and multi skilling. Teach your employees how to do jobs other that their own regular jobs. Employees can be moved around and fill in while other staff are absent. Supervisors could serve or do cash. Chefs could man the counters if required.
A smarter workforce
Lack of training can lead to employees having poor attitudes to various aspects of the business and will most definitely lead to many staff developing poor work habits. Proper training will lead to greater employee productivity. It’s your job to teach them how to work smarter, not harder.
Managing labour costs can be difficult for any business. If you feel you would benefit from our expertise, then feel free to contact us for an informal discussion.
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