Cornish Hospitality Network Conference - a Review

The Cornish Hospitality Network has recently held its third annual conference and we are pleased to confirm it was a great success.

More than 40 delegates from across the region attended the event, held at Lanhydrock Hotel and Golf Club.

Paul Miller, MD of Cornish Accounting Solutions, welcomed the attendees and introduced them to the event’s multiple sponsors, found at the bottom of this page.

Ali Palmer, award-winning publican and author, gave her keynote presentation on how to boost the bottom line of a hospitality business.  With interactive activities, including an enlightening costing exercise, she demonstrated various ideas to cut down on unnecessary costs.

Next, Ant Miller from Cornish Accounting Solutions guided the audience through the important concept of Key Performance Indicators, giving excellent examples of the metrics that any successful business needs to monitor.


The first break-out session offered a choice of three expert talks:

Donna Negus from Sekoya Specialist Employment Services gave a hugely important update on changes to employment law, and answered questions about the basic rights of employees, and the responsibilities of the companies that employ them.


Ali Palmer meanwhile gave a demonstration of the impressive CaterCost software that she developed – a sophisticated system that allows caterers to easily calculate the cost, allergens and nutritional information of their dishes.

Ant Miller also returned to run a seminar on Xero cloud accounting.  With comprehensive knowledge, he was able to walk through some of the basics of the system, answering questions from existing users and offering useful tips.


A generous spread was laid out for lunch, and the attendees made the most of a superb opportunity to network with others in the sector.  Connections were made and many business cards were exchanged!


In the afternoon, the second break-out session took place.

Ross Yates, owner of the Riverside in Boscastle, ran a session to highlight his first-hand experience of using employee management software Deputy.  His demonstration showed how the software’s time-saving functionality can be applied to a real and successful business setting.

Lee Wagland from Business Regulatory Support also gave attendees a guide to the ‘Gain or Retain’ package, that breaks down exactly what a hospitality business needs to do in order to achieve a much lauded 5-star rating.

Miles Noble of Altitude Design and Dave Pearce of Actuate Marketing offered a comprehensive presentation about the simple steps that lead to a more effective website.  From analysing your current site, to utilising Google services, they provided some extremely useful tips.

Finally, Paul Miller returned to run a workshop on goal-setting, leading the delegates through the process of creating meaningful and productive business goals.

To end the day, Cornish Accounting Solutions held a prize draw, offering gifts generously donated by the Cornish Hospitality Network sponsors.  The lucky winners are as follows:

  • Le from the Westberry Hotel and Hoi-An restaurant won a website review workshop from Altitude and Actuate Marketing.
  • Kelly & Gemma from Springboard also won a website review workshop from Altitude and Actuate Marketing.
  • Mike Goff won a bottle of Red wine and a hospitality book donated by Cornish Accounting
  • Karen from The Oggy Oggy Pasty Shop won a Special contract review package from Sekoya HR
  • Kirsty  – Won 500 Deluxe business cards from Print By Design
  • Peter Castell – Just Be Café Wines won a £100 social media package voucher from Stargazy Solutions  
  • The Portreath Arms won premium chefs whites and money off voucher from Chadd’s Foodsmiths
  • Bottle of Sparkling Wine for the Twitter Selfie – Claire from the Harbour Light Tea Room, Boscastle. Donated by Castang Wines.

To see further photos of the event, including Facebook Live videos, head over to the Facebook page here.

If you would like to join the Cornish Hospitality Network, and be informed of future events, then please click ‘Like’

The Cornish Hospitality Network would like to offer our sincere thanks, to everyone who attended, to Lanhydrock Hotel for hosting us, but most of all to our sponsors and speakers who have gone out of their way to support the event.  We are particularly indebted to Ross Yates, owner of The Riverside for his help in planning and running this event.

We are excited to see the network develop and we look forward to welcoming you all next time.

Please browse our sponsors below, and see you next year!



Actuate Marketing


Castang Wines

Catercost & Ali Palmer

Chadd’s Foodsmiths

Cornish Accounting Solutions Ltd.

Deputy Workforce Management

Print By Design

Sekoya HR

Stargazy Solutions  

Xero Cloud Accounting





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